Shipping & Refund

Shipping Policy

1. Processing Time

Orders are typically processed within 5-7 business days after payment is received. Processing times may vary during peak seasons or sales events.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to suit your needs. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 7-14 business days

Delivery times may vary depending on your location and chosen shipping method. Once your order is shipped, you will receive a tracking number to monitor your shipment.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over $150.

4. Lost or Delayed Shipments

If your order is delayed or lost, please contact us at besstera@gmail.com with your order number, and we will assist you in resolving the issue.

Refund Policy

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • A refund request must be made within 30 days of receiving the item.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Final sale items
  • Customized or personalized products

3. How to Request a Refund

To request a refund, please contact us at besstera@gmail.com with your order number, proof of purchase, and reason for the return. Once approved, we will provide return instructions.

4. Refund Process

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We accept exchanges for defective or incorrect items. Please contact us at besstera@gmail.com within 7 days of receiving your order to initiate an exchange.

6. Damaged or Defective Items

If your item arrives damaged or defective, please email us at besstera@gmail.com with photos of the damage or defect within 7 days of delivery. We will resolve the issue promptly.

Contact Us

If you have any questions about our Shipping or Refund Policy, please contact us:

Email: besstera@gmail.com

Thank you for shopping with Besstera!